Performance
"Performance is the discipline of getting things done."
There is increasing concern regarding the traditional performance management
model due to the ever-changing demands of the market place and the increasing
complexity organisations face.
To achieve organisation success there needs to be alignment between individual
and organisation goals and behaviour. There is also an increasing need
to lead rather than manage due to increasingly wider spans of control
and flatter organisation structures. Managers are expected to lead and
coach rather than command and control. The CBI Performance Navigator addresses
these issues and helps you to achieve alignment through linking strategy
to a balanced set of team and individual measures.
High performance organisations deal more vigorously with performance
management. They focus on the performance management process to energise
both individuals and teams.
Performance Navigator has developed some critical guidelines that help
managers ensure both goal alignment and goal achievement.
The name Performance Navigator was carefully selected as it captures
the need to lead, setting direction and monitoring direction, rather than
command and control. It provides a framework for communicating your business
strategy and plan through to team and individual accountabilities. We
also incorporate the Company's Values and Performance Model so that these
are reinforced throughout the process. This system provides tools for
setting, monitoring and reviewing performance against targets.
Performance Planning
CBI helps you set up the Performance Navigator system and is available
to help train your personnel. Existing strategies and plans can be incorporated
into the system and Key Accountabilities are cascaded through to individual
Key Accountabilities. Performance Navigator uses the Business Excellence
and Balance Scorecard criteria to set Key Accountabilities as this framework
has a proven track record of achieving high performance.
One on Ones
Periodic review meetings between employee and manager provide opportunity
to ensure progress is on track against the plan, highlight areas of drift
and determine the appropriate corrective action or review the plans due
to changes in the environment. Some short-term goals have to be dynamic
in this highly competitive environment whilst still keeping focus on the
longer-term critical success factors. This review process ensures a thorough
understanding of progress against plan as the year progresses so there
are no surprises. A data base management system keeps track of each meeting
so records are kept in one place.
Performance Reviews
Performance Reviews are held either bi-annually or annually according
to the company's needs and are designed to formally rate a person's performance
against the agreed Key Accountabilities. This may also include the persons
Development Plan. These meetings differ from One on Ones in that the rating
is quantified and linked to salary reviews and career planning.
Multi-Level Meetings
Performance Navigator also encourages team reviews through multi-level
meetings. These meetings provide an energising focus on team performance,
goal alignment and the communication and deployment of the strategy and
current state of the business to a wide cross section of employees.
|